Refund policy
Returns
We gladly accept returns and exchanges.
Just contact us within: 5 days of delivery, and ship items back to us within: 14 days of delivery
If you would like to make a return please email for a return authorization at jalviandco@gmail.com (no refund will be granted without return authorization)
Returns after the 14 day period are only eligible for store credit up to 30 days after the delivery date.
For your protection, please pack your returns in the original box, return your order with an insured trackable courier & retain your receipt. Jalvi & Co. is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. We can not refund shipping charges on return items.
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item(s). This email will also confirm that your refund has been issued. Please allow 1-3 days for this process.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:
- Custom or personalized orders
- Eternity Bands made to order
- Items on Sale
- Items Purchased During a Sales Event
Conditions of Return
Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging.
Cancellations
You may request a cancellation within 24 hour of purchase. An address change could be applied any time before your order has shipped. Please contact us directly at jalviandco@gmail.com with your order number in the subject line. Order cancellation after 24 hours is subject to 20% restocking fee.
